Refund Policy
Payment Structure:
1.Payment for our 3D product animation services is only due after the project is completed and delivered to the client for review.
Refund Eligibility:
2. A refund may be requested under the following circumstances:
- If there is an unreasonable delay in delivering the project, exceeding 10 business days beyond the agreed-upon delivery date.
- If the final 3D product animation substantially deviates from the agreed-upon project expectations and requirements.
Requesting a Refund:
3. To request a refund, clients must notify us in writing within 10 days of receiving the final animation.
Refund Process:
4. Upon receiving a refund request, we will review the project and the circumstances that led to the refund request. We may request additional information or clarification from the client.
- If the delay in project delivery exceeds 10 business days or if the animation significantly differs from the agreed-upon scope, we will initiate the refund process. Refunds will be processed using the original payment method.
Refund Exclusions:
6. No refund will be issued if:
- The client has approved the final 3D product animation.
- The client has requested additional revisions or changes beyond the original project scope, leading to delays.
- The project delay or deviation is caused by factors beyond our control, including acts of nature, technical issues, or client-provided materials and information.
Contact Information:
7. For refund requests or inquiries, please contact our customer support team at info@anicreatio.com .
Changes to the Refund Policy:
8. We reserve the right to update or modify this refund policy at any time. Any changes will be communicated to clients through our website or by email.
